“I am 59-years-old. Handcrafts runs in my family. I learnt the craft from my parents. We sell products made of wood. I always believed in customer satisfaction and I strive hard to meet their expectations. Somehow I put myself in customer’s shoes. I know it is their hard-earned money, so I don’t cheat them. My son just taught me how to go online and sell my products. I am working towards it.

Over the years, there has been a tremendous change in this business, courtesy, online shopping. Everything is available on the internet and it is just a click away. It was really tough initially as I couldn’t adapt to the changing trends. I eventually made peace with change. I certainly find these new ways of doing business a bit challenging but I understand that change is need of the hour and is also the only constant.”

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